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Help with Common Questions or Problems
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I received the following error message!
"The shipping method you selected is not available from your area, please select another method."
There are two common reasons for this message: 1) Our on-line store only accepts 5 digit zip codes for the purposes of shipping and processing orders. Please change your zip code to 5 digits. 2) Our on-line store only accepts orders up to 150 pounds. If you are trying to place an order over 150 pounds please email for resolution.
I can't find the item I'm looking for, or it's a Special Order!
We carry a large variety of items in many sizes and colors. If you can't find what your looking for give us a call to place an order or check availability and freight cost. Items designated as Special Orders can typically be received and shipped within 24 hours. We will advise you of availability over the phone. For a freight quote or item availability, please give us a call.
How are orders shipped ?
We utilize many major freight carriers. Typically we ship Fed Ex. For Hawaii customers USPS is the quickest and most economical way to ship. For customers with Fed Ex or UPS accounts we will gladly bill your accounts. Just give us a call and place your order by phone. We also utilize common carrier freight companies for large orders to minimize customer freight expense. For a freight quote, feel free to give us a call.
How can I get my package fast ?
Our store offers two options for shipping: "Ground" and "Next Day Air". For freight options give us a call. We will gladly calculate shipping charges for 2 and 3 day express air.
How long until my package arrives ?
Most orders placed before 11am PST Monday through Friday will generally ship the same day. Orders placed after 11am may or may not ship same day but will generally ship the following day. Orders placed after 11am PST Friday will typically ship Monday. Product is shipped from Los Angeles, CA and can take anywhere from 1-5 business days depending on distance. If we are out of stock of an item we will give you a call and advise you of delivery. Most out of stock items are typically received and replenished within 1-5 business days. Special Orders are taken over the phone and we will advise you of shipping times.
Why didn't I receive a confirmation email or an email with my tracking numbers ?
Our store generates a confirmation email once orders are placed, also emails are sent once packages are shipped with the tracking numbers. Many email services today block our emails or file them in your SPAM folders. Please check your setting to determine if your email provider has blocked your email.
Is our personal information safe?
We utilize the finest internet security software to protect personal information. We have a secure web certificate that is symbolized with a lock icon that is presented during checkout. We utilize "Authorize.net" as our payment gateway. Rest assure we utilize the finest software to protect your information.
Can I place my order over the Phone?
Yes, we will take your order over the phone. We understand that not everyone feels comfortable ordering product over the internet. Just give us a call and we will help you through your order.
Insect Screen FAQ's
Q: If I am replacing my insect screens with new screening products, what spline size should I use?
A: If you do not have a sample of your old spline to match the size, then the product that is being installed and the screen frame’s spline groove determine spline size. Measure across the spline channel or groove of the screen frame and use one size smaller spline for fabrication.
Q: Which products are best for a coastal/high humidity climate?
A: All fiberglass screens, sun control screens, Bronze screen and PetScreen.
Q: Which products provide the best insect protection?
A: All Phifer insect screening products provide excellent insect protection, but No-See-Ums’ 20x20 mesh and Solar Insect Screening’s 20x30 mesh provide insect protection against tiny insects.
Q: Which products are the longest lasting?
A: All Phifer products are made to provide years of enjoyment and protection.
Q: Which products provide extra strength?
A:
PetScreen: Vinyl-coated polyester makes PetScreen seven times stronger than traditional insect screening. It is puncture and tear resistant, and its strength and flexibility make it excellent for many non-traditional screening purposes, including sewn items.
SeeVue Stainless Screen: Has excellent visibility features and is very durable.
Pool & Patio Screening: Designed for use in large openings, this screen has the extra strength needed for open expanse applications such as pool enclosures, porches and patio rooms.
Aluminum Insect Screen: This is a durable traditional insect screen, and the black and charcoal coatings available on this product provide weather resistance.
Bronze: 90% copper and 10% zinc provides strength, durability and corrosion resistance, making this screen a long lasting insect screen.
See the following extra-strong products at Exterior Sun Control Page.
SunTex: Heavy-duty mesh is tear and puncture resistant.
Super Solar: Extra strength insect screening is easy to fabricate into window and door frames.
Q: Which products allow the best airflow?
A:
SeeVue: Superior
BetterVue: Superior
Aluminum: Good
Bronze: Good
No-See-Ums: Good
Standard Fiberglass: Good
Pool & Patio: Good
Q: Which products have the best outward visibility/view?
A: SeeVue Stainless Screen and BetterVue have superior outward visibility, and the entire Phifer product line in the dark color options provide great visibility features.
Q: Which products block solar heat and glare?
A: Phifer’s Exterior Sun Control Products will block the sun’s heat and protect you from insects. See the full line of Phifer sun control screens at Exterior Sun Control Page.
Q: Which products will provide daytime privacy?
A: No-See-Ums offers some daytime privacy and Phifer’s line of Exterior Sun Control Products provide good daytime privacy. Exterior Sun Control Page.
Q: Will bronze screen turn green?
A: No, this product weathers to a beautiful dark bronze finish that enhances outward visibility.
Q. How do you clean insect screening?
A. Rinse metal products with water only. Clean vinyl products with a mild soapy solution, avoiding hard scrubbing.
Q. Do Solar Screens qualify for Tax Credits?
A. At this time it does not appear that solar screens will qualify for the federal tax credit as it is written. The 2009 ARRA tax credits, just like the 2005 tax credit law, refers to the criteria established by the International Energy Conservation Code (IECC), which relies on NFRC ratings and testing for fenestration purposes. A window manufacturer could qualify for the SHGC properties by utilizing a solar screen and could have an individual type of window certified, but at this time a solar screen as an "add-on" cannot be certified.
I would like to add that the NFRC currently has two task groups (one on interior and one on exterior) studying the dynamics of attachments and the benefits that they provide to windows. The NFRC is the certification program for fenestration products and is used as the default certification authority for programs such as Energy Star. Once they finalize the attachment program it could provide an avenue for solar screens to be Energy Star labeled. (Currently NFRC does not have a testing method in place for attachments as a "stand alone" item, and thus solar screens cannot be Energy Star labeled, although the DOE Energy Star does recognize the benefits of and recommends solar screens). It is my understanding that Windows 6, which will extend the capabilities of their existing Software, Windows 5 (which is the program that NFRC uses for calculating U-Factors, Solar Heat Gain Coefficients, and Visible Transmittance), already incorporates screens so this is an easy addition to make for solar screens.
If we did not answer you questions, just give us a call. We hope to earn your business.
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